Article 0. Introduction

The present terms and conditions define exclusively all commercial relation between the customer of website (defined as “the buyer” or “the client”) and the company ELMD sprl, registered in Belgium under the VAT number BE841.590.509, situated Avenue Jean Volders 20, 1060 Saint-Gilles, BELGIUM, which is editing the website (here called “Otenlab” or the “website”).

The buyer accepts these terms and conditions as soon as he/she validates his/her order.


Article 1. Order

The Buyer places his/her order on, using the specified procedure. Automatic registration systems are deemed as evidencing the order type, content and date.

Online order confirmation constitutes an electronic signature which has the same legal value as a handwritten signature between Otenlab and the Buyer.

The sale will only go through once Otenlab has confirmed the order. Otenlab reserves the possibility of not confirming an order for any reason whatsoever, in particular due to product supplies, a problem with the order (e.g.: an order for an unusual quantity or amount) or a foreseeable delivery problem. Otenlab will inform the Buyer using any means. Any new order will only be taken into account further to the Buyer’s correct payment of amounts possibly outstanding from previous orders.


Article 2. Prices

Prices are expressed in Euros and are only valid on the date of order. Otenlab may modify article prices at any time. Only the price displayed on is authoritative between the parties.

The displayed price do not include potential delivery costs.


Article 3. Payment methods

To pay an order, the Buyer can use the payment methods specified when placing an order. 

Online payment enables the Buyer to pay his/her order using a bank server in a secured environment (https protocol and encryption key) supplied by the PAYBOX system. The order validated by the Buyer will only be considered as definitive once the bank payment centre has validated the transaction. Otenlab use fraud detection services from our partner PAYBOX and reserves the right to refuse any payment in case of fraud warning.

Otenlab reserves the right to cancel or suspend any order and/or delivery in the event of credit card payment authorization refusal by the Buyer’s bank or if a commercial dispute exists with the Buyer.


Article 4. Shipping costs

Shipping costs are specified when the Buyer finalizes the order. The said costs may vary depending on the geographic zone of delivery. They may not be disputed by the Buyer insofar as he/she has necessarily been informed thereof at order payment.


Article 5. Delivery deadlines

All orders are processed when received, or on the next 48h at the latest. Articles are delivered in Belgium by Bpost within 24h from shipping. The specified delivery deadline is for information purposes only.

The Buyer can also choose to pick-up the order at our partner.

Indicated leadtimes do not apply to handmade & on demand products, for which a two weeks indicative leadtime apply. For example, and not exhaustively, the brands “Oten”, “Louise Assomo”, and “Nina Rossi” are concerned by these longer leadtimes.

Possible delays do not open rights to compensation.

Articles that are delivered outside of Belgium will have a longer transport deadline. For international deliveries, additional taxes and/or costs may have to be paid by the Buyer when picking-up his/her article.


Article 6. Delivery methods

Articles are delivered to the address specified by the Buyer when placing his/her order.

The Buyer will check goods’ packaging at delivery and inform the carrier of possible damages, expressed by handwritten reserves on the delivery slip followed by the Buyer’s signature.


Article 7. Right of withdrawal

The Buyer is entitled to inform Otenlab that he/she is cancelling the purchase, without penalties and without providing reasons, within 7 calendar days. The said deadline starts on the day after the delivery.

All items are quality controlled and checked for any faults before they are dispatched to customers by Otenlab team.

Should you receive an item that is not in perfect condition please contact us immediately ( An agreement is required prior to any return due to defect.

Once the agreement is made between the buyer and Otenlab, product return procedure will be instructed to the Buyer.

All items must be returned unused, in their original condition and from the country that the order was delivered to.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.

Reimbursement will take place within thirty days following cancellation at the latest.

The Buyer will return the ordered articles at the latter’s expense.

The Buyer cannot benefit from the latter’s right of withdrawal for articles made according to the latter’s specifications and directives (customised articles) or which, due to the type thereof, cannot be re-delivered or may rapidly deteriorate or expire, these include socks, sunglasses and jewelry.


Article 8. Intellectual property

All elements of, in particular literary, graphical, audio, photographic and electronic data are owned by ELMD sprl or partners thereof and protected by intellectual property rights.

Any reproduction or transfer, save for exceptions exhaustively acknowledged by law and Otenlab express and written agreement, is banned and may be submitted to civil and criminal sanctions on the grounds of infringement.


Article 9. Personal data

The Buyer’s personal data is processed in compliance with the Belgian’s law of December 8, 1992 on the protection of private life as regards processing personal data.


Article 10. Compliance

The Buyer declares having consulted all information on an article prior to purchasing and that the said article fully complies with his/her request.

Photographs which illustrate the online catalogue are not contractual and may be modified at any time. Otenlab shall not be held responsible if a photograph does not comply and/or is inaccurate.


Article 11. Order confirmation

Each online purchase is confirmed by email within 48 hours subsequently to placing an order. This confirmation includes: 

- A description of the order;

- Information on the after-sales service and possible existing commercial warranties;

- As applicable, the paid invoice subject to acceptance of the banking transaction by the Buyer’s bank.


Article 12. Articles’ availability

Otenlab’s sale offer is only valid for available stock. However, the Buyer will be informed within 48 hours subsequently to ordering if an article is not available. The Buyer would then be entitled to cancel his/her order and either

i) obtain reimbursement of amounts paid within 30 days at the latest subsequently to settlement thereof  

ii) exchange the article.


Article 13. Claims 

Any claims relating to an online purchase shall be filed within 48 hours subsequently to order delivery under penalty of being inadmissible.

All claims shall be sent by email to the following address:; they will include the relevant article’s reference and precise reasons for the claim.


Article 14. Liability

The Buyer is hereby informed that Otenlab’s liability shall be limited to the order amount in all events, whatever the type of prejudice.

In the event of non-performance, Otenlab’s liability may not be committed if such lack of or incorrect performance of the sale agreement is attributable either to the Buyer or to an unpredictable and insurmountable action by a third party who is not party to the sale, or a force majeure event.


Article 15 - Applicable law and Power of Jurisdiction

In the event of any dispute relating to the application hereof, Otenlab and the Buyer agree to have Belgian law applied and attribute power of jurisdiction to the Courts of the Brussels legal district.